Ep.75 Google, Tech & Bots | Phone Eats Last @ The Wrapper Miami

A restaurant / hospitality podcast.

In this episode, Adrian and Ed step out of the studio and into The Wrapper Miami to sit down with owner and operator Eli.

Together, they discuss the realities of running a restaurant in today’s world—from the impact of Google reviews and how restaurants should respond to them, to the pros and cons of self-ordering kiosks and the growing presence of delivery bots in Miami.

The conversation also explores customer feedback, adapting to industry changes, restaurant technology, and what it takes to operate successfully in an increasingly competitive market.

Whether you’re a restaurant operator, hospitality professional, or simply curious about where dining is headed, this episode offers a behind-the-scenes look at the challenges and opportunities shaping modern restaurants.

📍 The Wrapper Miami

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⏱ Chapters
0:00 Intro
0:53 Show Start
1:40 Who is Eli & The Wrapper Miami?
3:00 How Google Describes The Wrapper Miami
5:48 Can Google Reviews Help Your Restaurant?
9:15 How to Get Reviews From Customers
10:54 How to Deal With a Bad Review
12:53 3 Years of Advice for Restaurant Operators
17:08 What’s the Dream for The Wrapper Miami?
18:15 What is Shawarma?
19:15 How A Perfect Score Can Hurt You
20:38 Self-Ordering Kiosks: Pros & Cons
23:58 Industry Summer in Miami
24:48 What Bothers You About the Industry?
26:41 Who is The Wrapper For?
29:20 Being Right On the Beach and Adapting
33:49 Delivery Bots in Miami
41:46 Last Words
43:00 Adrian’s Closer

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🎙 About FancyBread

FancyBread (formerly FancyBreadMiami) is about the real, raw, and sometimes misunderstood aspects of restaurant life.

Hosted by two food & beverage professionals with over 20 years of combined experience, we talk about what it’s really like working in hospitality—from service and guest psychology to the realities of being in the weeds.

Our mission:

Educate • Entertain • Inspire • Connect

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🌐 Website:
https://www.fancybreadmiami.com

🎧 Audio Podcast:
https://fancybreadmiami.buzzsprout.com

👉🍞💼 Business Inquiries:
fancybreadmiami@gmail.com

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💬 Question for you:

Would you rather order from a person, or self-ordering kiosk, and do you prefer a person delivering your food or a delivery bot?

👍 Like, comment, share, and subscribe for weekly episodes about restaurant life, hospitality, and real conversations.

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Eli's previous appearance on the show:
https://youtu.be/nczezBEBBXk

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#FancyBread #RestaurantLife #HospitalityPodcast